JJ Property - Privacy Policy

This Privacy Policy outlines how JJ Property Management Pty Ltd trading as JJ Property (ABN: 61 615 296 743) collects, uses, and discloses your personal information. We are committed to complying with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

This Privacy Policy applies to all interactions you have with us - whether in person, over the phone, by email or written correspondence, or through our website and social media platforms.

The purpose of this Policy is to:

● Provide you with a clear and comprehensive understanding of the types of personal information we collect and retain;

● Explain in a straightforward manner how and when we collect, use, disclose, store, and manage personal information;

● Outline the reasons for collecting, holding, using, and disclosing your personal information;

● Inform you of your rights to access and request corrections to your personal information;

● Explain how you can make a privacy-related complaint and how we will respond to such complaints;

Collection of Personal Information

When you engage with JJ Property - as a current or prospective seller, buyer, landlord, or tenant - we may collect personal information to deliver our services effectively. We only collect personal information when it is reasonably necessary for, or directly related to, the services we offer or the functions we perform.

The types of personal information we typically collect may include, but are not limited to:

● Full name

● Date of birth

● Residential and postal addresses

● Email address

● Home, work, and mobile phone numbers

● Occupation and business address

● Financial details, including employer information, income, and banking or financial institution details

● Information about your spouse, de facto partner, dependent children, or other household members

● Details of properties you own

Disclosure of Personal Information

We may share the personal information we collect about you with other individuals and organisations where necessary. These may include your authorised representatives (such as legal advisers, accountants, or other nominated parties), credit reporting agencies, credit providers, our professional advisers, and government or regulatory bodies-as required or permitted by law.

Who Has Access to Collected Information?

Access to the personal information we collect is limited to authorised JJ Property staff whose responsibilities include providing services or information in accordance with this Privacy Policy.

JJ Property has implemented robust security measures, including advanced technology and strict internal policies, to protect your personal information from unauthorised access or misuse. We are committed to continually updating and strengthening our security practices as new technologies become available.

Accessing Your Personal Information

If you would like to request a record of any personal information we may have collected from or about you - whether through our website or other interactions - please contact us at sales@jjproperty.com.au. We will provide access to this information within a reasonable timeframe, unless we are legally permitted to withhold it.

Updating or Correcting Your Personal Information

We make reasonable efforts to ensure that the personal information we hold about you is accurate, current, and relevant. If you believe any of your information held by JJ Property needs to be updated or corrected, please contact us at sales@jjproperty.com.au, and we will promptly address your request.

Deletion of Your Personal Information

If you wish to have any or all of your personal information removed from JJ Property's records, please contact us at sales@jjproperty.com.au. Upon receiving your request, we will confirm receipt and make commercially reasonable efforts to delete the requested information from our database within five (5) business days.

Please be aware that complete deletion may not be possible in all cases due to system backups and logs that may retain residual data. Additionally, removing your personal information may limit or prevent us from providing certain services to you.

Marketing Our Products and Services

JJ Property may use your personal information to inform you about products and services that may be of interest to you. If you prefer not to receive marketing communications from us, you can opt out at any time by contacting us at any time.

Questions, Concerns or Complaints

If you have any questions about this Privacy Policy, experience any issues with our website, or wish to make a complaint, please contact our team at sales@jjproperty.com.au or call us on 07 3369 3651 or 0400 207 108. JJ Property takes all concerns seriously and is committed to addressing any issues promptly and appropriately.

If you are not satisfied with our response to your complaint, you can refer the matter to the Australian Information Commissioner:

Office of the Australian Information Commissioner (OAIC)

GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

Changes to This Privacy Policy

JJ Property reserves the right to update or amend this Privacy Policy at any time and for any reason, without prior notice. The most current version will always be available at the URLs provided above or can be supplied upon request.

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